Summary
Cloud operations enthusiast with a strong foundation in AWS, Terraform, and Prometheus. Skilled in proactive monitoring, rapid troubleshooting, and implementing continuous improvement initiatives for cloud environments. Eager to learn new technologies and adapt processes for optimizing cloud performance and cost-efficiency
Experience
The Tree Center
Customer Service Manager
- Compiled new procedures, training guides, and policies as the manager when dealing with customers, which increased our customer satisfaction rate by 38%
- Reviewed warranty terms of service violations
- Provided direct support to customers via email and chat
Feb, 2020 - May, 2022
Cache Digital Solutions
Search Engine Optimization Account Manager
- Monitored search algorithms set by search engines to keep up with changes in the SEO landscape
- Wrote and published content to be published on social media channels
- Continually checked search terms, rankings, and analytics to monitor the performance of websites and make recommendations for improvement
Dec, 2018 - Nov, 2019
Digital Monopoly
Digital Marketing Account Manager
- Responsible for reporting monthly traffic and lead conversion results to clients
- Ran email outreach campaigns to expand the customer base
- Write blog articles daily for clients to help increase authority in their industry
Apr, 2017 - Apr, 2018
Sacred Heart College
English Teacher
- Lorem Ipsum is simply dummy text of the printing and typesetting industry.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry.
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July 2014 - Dec, 2018
Citi Habitats
Real Estate Broker
- Lorem Ipsum is simply dummy text of the printing and typesetting industry.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry.
- Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Jan, 2010 - March, 2014
Education
Bottega University
Bachelor of Science in General Business
2016
Per Scholas Software Engineering Bootcamp
- 600 Hours of full stack development training..
- Hands-on technical training in Javascript, CSS, HTML, and React.
2023
Certifications
Microsoft Azure Fundamentals: AZ 900
Issued April, 2023
view credential
Projects
- AWS Resume Builder
- Intermediate AWS Project Here